CXM Consultants is a results focused business advisory firm specialising in providing market leading
customer-centric solutions.
If you need some advice or would like more information
about our services, call us on:
+353 1 608 7759
or e-mail: info@cxmconsultants.com
CXM Consultants is a professional services firm focussed on developing and implementing strategic customer-centric solutions in omni-channel environments. Our unique blend of expertise enables us to bridge the gap between strategy development and execution, ensuring that the customer experience delivers on the ‘brand promise’ across all channels whilst maximising revenue generating opportunities.
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Increase customer satisfaction with the service provided.
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Convert detractors to promoters of the company.
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Reduce customer effort when transacting across channels.
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Make it ‘Easy’ for customers to do business with us.
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Improve customer retention rates.
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Increase customer value through building relationships and offering the right product at the right time in the right channel.
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Assessment and benchmarking of current customer experience.
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Development of a strategic roadmap to deliver differentiated customer experience.
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Mapping of preferred customer journeys for each customer segment.
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Implementation and on-going management of Net Promoter System.
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Design and implementation of process improvement initiatives to deliver preferred customer journeys
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Training and education on delivering great customer experience
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Call and Social Media Monitoring Services.
We help clients to achieve their customer focussed objectives such as:
The services which we provide include the following:
Our Call Monitoring Service provides independent, objective feedback on the performance of your customer service and sales staff
CALL QUALITY MONITORING
Bespoke training programmes developed to equip your staff to deliver great customer experience
TRAINING
We guarantee to increase the number of customers who are promoters of your company by delivering a ‘best in class’ customer experience
NET PROMOTER SYSTEM
*80% of Organisations experiencing significant profit increase have Customer Experience Management programmes in place.
CXM Consultants are a trusted provider of Operations Improvement Solutions which enhance Customer Experience and drive effective acquisition and retention initiatives.
Carl Strickland, Head of Operations, RSA Insurance Ireland
